Support
A person answers.
Care Connect is a small team, and support is not a queue behind a chatbot. Write to us and the reply comes from someone who can actually change something.
Email us
For anything: a question before you sign up, a line that is not routing the way you expect, a bill you want explained. A person reads it.
support@mycare-connect.comRead the guides
Setting up your organization, claiming numbers, building the on-call schedule, and everything in the app, written for the person doing it.
Open the guidesSign in
Most things are quicker from inside: the release notes for what changed, the line page for what a number is doing, and the team page for who has access.
Go to the app
What to include
None of it is required. All of it makes the first reply the useful one instead of a question back.
- The name of your organization as it appears in the app.
- The phone number involved, if there is one.
- What you expected to happen and what happened instead, with the time it happened so we can find it in the call record.
- A screenshot, if the problem is on screen.
The phone system a practice actually needs, at a price it does not have to think about.
As many numbers as you run, the whole team on it, every call reaching the person on call, and a record of what was said. Built for health data from the start, and priced for the practice rather than per seat.
- $29.99 a month, whole practice
- Up to 20 active users, as many numbers as you need, usage at published rates.
- Nothing for patients to install
- They call and text your normal numbers. The clinician's own phone rings.
- Secure by default
- HIPAA in-scope hosting under a BAA, roles you define, no security tier to buy.
- Month to month
- No contract, no setup fee. Live in an afternoon.