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Support

A person answers.

Care Connect is a small team, and support is not a queue behind a chatbot. Write to us and the reply comes from someone who can actually change something.

Get help

A question before you sign up, a line that is not routing the way you expect, a bill you want explained. Anything.

What helps

None of it is required. All of it makes the first reply the useful one instead of a question back.

  • The name of your organization as it appears in the app.
  • The phone number involved, if there is one.
  • What you expected to happen and what happened instead.
  • When it happened, so we can find it in the call record.

Send feedback

Not a problem, just a thought: something you wish the app did, a screen that made you stop and think, or something that worked well. We read all of it, and the roadmap is shaped by it.

Your email is optional. Leave it if you would like a reply.

  • Read the guides

    Setting up your organization, claiming numbers, building the on-call schedule, and everything in the app, written for the person doing it.

    Open the guides

  • Sign in

    Most things are quicker from inside: the release notes for what changed, the line page for what a number is doing, and the team page for who has access.

    Go to the app

  • Prefer your own mail?

    The forms above land in the same inbox. If you would rather write from your own account, or attach more than a screenshot, this is the address.

    support@mycare-connect.com

The phone system a practice actually needs, at a price it does not have to think about.

As many numbers as you run, the whole team on it, every call reaching the person on call, and a record of what was said. Built for health data from the start, and priced for the practice rather than per seat.

Set up your practiceTalk to us first
$29.99 a month, whole practice
Up to 20 active users, as many numbers as you need, usage at published rates.
Nothing for patients to install
They call and text your normal numbers. The clinician's own phone rings.
Secure by default
HIPAA in-scope hosting under a BAA, roles you define, no security tier to buy.
Month to month
No contract, no setup fee. Live in an afternoon.